Many of you will remember when SPC INK was printed and sent to our postal data base. That newsletter was very well received, and we enjoyed providing it to you. But in the spirit of continual improvement, we decided it was time to provide this popular publication via cyberspace. The new format will continue to provide interesting articles by Dr. Donald J. Wheeler and other respected members of the quality profession. We will also continue to provide you with news about our books and products and events that you need to know about.
This newsletter will be sent monthly to those of you who wish to receive it. You can always opt out, of course, following the instructions at the bottom of the page. And as is true of our postal data base, we never sell or lend your email addresses to other companies or organizations. We protect your privacy just like we do our own. We love hearing from you. Just email Fran at: fwheeler@spcpress.com.
Making Sense of Data…Data Analysis for the Service Sector
April 11 – 14, 2005 - Knoxville, Tennessee - Taught by Dr. Donald J. Wheeler
Past Participants tell us…
This seminar uses the three basic questions of improvement as a framework for Discovery through Data Analysis. They are:
The structure provided by these three questions allows you to combine the various tools and techniques of data analysis into an effective and coherent approach—vital for any SPC or Six Sigma effort.
Examples are drawn from all types of service and administrative areas, including healthcare, food service, accounting, banking, insurance, retail, distribution and sales, transportation, telemarketing, and telecommunications. These examples illustrate how to utilize survey data, safety data, and all types of management data.
While this is a basic seminar, it is also comprehensive. It not only covers the material included in most introductory classes, but it also goes into the issues of effectively using these techniques. Unlike many courses and books which present a bewildering array of different techniques, this course presents a unified approach that has a proven track record in all types of organizations.
This seminar is intended for anyone who needs to learn how to use Data Analysis and SPC techniques in service or administrative areas. The “Understanding Variation” workshop is also incorporated within this seminar.
Books and materials include the following:
"These questions form the framework for the seminar, "Making Sense of Data," and they should be considered by everyone seeking to improve any process.
Click here to access the Adobe pdf file
New Releases from SPC Press…
Now available online: www.spcpress.com
Tired of creating tool zombies with little to show for it? Not getting the results you expected from Six Sigma? Try Practical Process Improvement! The objective of PPI is to increase profit and organizational effectiveness by improving customer satisfaction, quality, and productivity, all while reducing costs. It is based on three principles:
Ed Zunich has developed a very powerful program that is being successfully used throughout a huge multinational corporation. This book describes its philosophy, background, principles, and practical applications. Managers and employees at all levels will find the book informative and easy to read, and the methods simple and effective. PPI replaces complex programs with a straightforward method - one that works.
182 pages. Paperback. $25.00
Traditional textbooks fail to provide an overall approach for the analysis of data, while typical training classes focus on techniques without telling you how to choose between those techniques for a particular analysis. This book is the remedy for both of these problems. Here, the various techniques are organized according to the type of analysis problem, making it easy to select an appropriate analysis technique. Moreover, this is the first text to integrate the techniques of SPC with the traditional techniques of statistical inference. By placing these various analysis techniques side by side and using them on the same data sets, the reader can see how to gain the maximum insight with the least effort.
424 pages. Hardback. Introductory Price of $70.00
This thought-provoking story illustrates what ought to occur in organizational changes. But reality rarely follows theory, and research suggests the majority of change programs are quickly tweaked beyond recognition (and many are abandoned) within two years. The primary reason is purely cultural. As this fictional company tries to solve a complex problem with hastily applied Quality Management and Six Sigma tools, the effects of organizational culture and politics get in the way. As readers watch TPT, Inc. go from one worst case scenario to another, most will find something that resonates. This may be the first book to provide a foundational management theory for an integrated implementation of Quality Management and Six Sigma.
192 pages. Paperback. $22.00