This powerful presentation is based upon the popular book, Understanding Variation…The Key to Managing Chaos, and it has become a most important tool in many companies. Using typical management report data, the presentation compares the traditional analytic approaches with a better way to discover what your data is really telling you. This allows you to use your data far more effectively.

This workshop is intended for executives and managers throughout the organization. For some it will be the starting point of further studies. For others it will become the catalyst that changes the way they make decisions and interpret data.

Topics include:

• the comparison of values and the problem of variation
• the principles for understanding data
• the specification approach to interpreting data
• the average value approach to interpreting data
• the process behavior chart approach
• the two mistakes of data analysis
• using data to gain insight into your processes
• comparisons between the approaches
• learning from your data
• the problem of fixing the wrong things
• a more effective way to understand your data

This presentation provides the basic information you need in order to understand why appropriate data analysis is crucial to the success of your business. Over and again, this workshop has been credited with being a turning point...the beginning of data-based management that can transform the productivity and profitability of any company.

While this presentation is included in the "Understanding Statistical Process Control" and "Making Sense of Data" seminars, it can also be scheduled as a separate, on-site presentation in either a one-day or one-half-day format.

For the full day presentation, instruction from Twenty Things You Need to Know can be included, or you can schedule time for your staff to consult with Dr. Wheeler.

Participants Say:

Books used may include:

• Understanding Variation...The Key to Managing Chaos
• Twenty Things You Need to Know