SPC Press - Publisher

Welcome to SPC Press…the home of Quality Service!

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Books by Donald J. Wheeler

Books by Other SPC Press Authors

Practical Process Improvement Guide by Ed Zunich

Classic Reference Books

Other Products

Ordering Information

Ordering Information
  • In order to provide the best pricing for our customers and clients (most of whom deal with us directly) we no longer accept credit cards online.
  • Books may be ordered directly by calling us at 865-584-5005.
  • Our office hours are 9:00 AM to 4:00 PM, U.S. EST, Monday through Friday.
  • We do accept Visa, MasterCard, Discover, and American Express cards. When you call in anorder, please have your credit card number ready. Credit cards are required for personal orders,international orders, and booksellers.
  • For domestic orders, unless other arrangements are made, we ship in a variety of ways, which may include US Mail Service, UPS, or FedEx. If you have a preference, please tell us when you place your order.
  • International customers should call or email a request for a Pro Forma Invoice that will include shipping costs. We seek the most economical way to ship your orders, but the cost is usually significant. Without a Pro Forma Invoice, we will have to add the cost to your credit card without prior notification.
  • Most orders are shipped within 24 hours. Quantity discounts are available. Contact our office for further information.
  • As always, when you order from SPC Press, you will be talking with us personally. Good customer service always remains our constant goal.